Our workshop integrates human and organisational performance fundamentals with industry-leading concepts and techniques to develop effective written documents.
Attendees are taught how to recognize error traps in written documents, effective formats, the difference between flexibility and ambiguity, the importance of consistency, and how different personalities approach writing and using written documents.
Activities:
- Human & Organisational Performance fundamentals from a writer’s perspective
- Document developers impact on field performance
- 25 error traps found in written documents and how to avoid them
- Industry best practices for formatting and layout
- Flow charting documents
- Top five error traps
- Questions each personality type needs answered
- How different personality types view written instructions
- What makes it difficult for people to follow procedures
- Numerous hands-on experiential learning activities
Duration & Delivery Format: 2.5 Days – Classroom
To learn more about this offering please contact us.